Hotel live chat and webchat that turns visitors into guests
The AI answers every website visitor in seconds, in their language, opens your booking engine and hands over to your team when a person is needed.
- Answers around the clock
- Your booking engine in the chat
- Your team one click away
Best Chatbot Solution Provider Winner 2024 · Nominee 2025 and 2026 
VILLA LOTO
Powered by chatlyn Used in more than 100,000 hotel rooms worldwide
How hotel webchat turns a question into a booking
Five steps, from the first question on your website to a guest you know. Each one happens in the chat, without a phone call or an email.
The AI never books on its own: it takes the guest to your booking engine, where they complete the booking.
Webchat for the whole guest journey
Hotel live chat is not only for people still deciding. Guests use it before they book, from the sun lounger during their stay, and whenever they want a person.
Turn questions into direct bookings
Visitors who get an answer stay on your site. Webchat answers the question that was holding them back and hands them your booking engine with the dates already chosen.
- Answers from your own website, files and policies
- Quick replies guide undecided visitors
- Date picker straight into your booking engine
In-stay answers that sell a little more
Guests in the house ask about dinner, the spa or tomorrow’s boat trip. The AI answers from your own knowledge, suggests what fits their stay and offers quick replies for the next step.
- Dining, spa and activity suggestions from your own knowledge
- Quick replies that guide the next step
- The same answers at 07:00 and at 23:00
Your team, one click away
Some requests need a human touch. With one click the guest reaches your team, the chat shows who is answering, and the conversation lands in the same inbox as WhatsApp and email.
- “Talk to a person” in every conversation
- Response-time targets so nothing waits too long
- The guest can switch to WhatsApp or email from the widget
Live chat for international guests, in their language
The AI replies in the language the guest writes in, and the widget switches its own buttons and texts to match. Arabic and Hebrew turn right-to-left automatically.
Your tone of voice carries into every language, so a guest writing in Dutch at midnight gets the same welcome as one calling the front desk.
The widget switches language with the guest
Add webchat to your hotel website with one line of code
Paste one script tag before the closing body tag and the chat is live on every page. WordPress, Wix, Squarespace and Webflow all have a field for it.
Colours, logo, welcome message and contact buttons for WhatsApp, phone and email come from the widget builder. Change them there, and the site never needs touching again.
Website chats next to WhatsApp and email, on one profile
A chat widget on its own is one more inbox to check. In chatlyn, website chats land in the same inbox as WhatsApp, email and Booking.com, with response-time alerts at 5, 15 and 30 minutes.
What a guest shares in the chat, their name, email and requests, is saved on their guest profile together with their stays. The next conversation starts with context, on whichever channel it happens.
Case study 86% of webchat enquiries answered without staff
The AI webchat on the Spa Resort Geinberg website handles opening hours, prices, offers and directions around the clock, in each visitor’s language. The remaining 14% go to the team with the whole conversation attached.
With chatlyn, we turned guest communication into a revenue driver in our Spa, 95% open rates on WhatsApp campaigns and 86% of enquiries handled without staff involvement.
Bernhard SängerDirector of Operations, Spa Resort Geinberg Real results, real teams.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
"chatlyn has made our guest communication more efficient and personal. Fast, straightforward messaging lets us respond to our guests' needs and offer even better service."
Laura Rodríguez
Director of Rooms, The Amauris Vienna
Questions about hotel live chat.
Hotel live chat, often called webchat, is a chat window on your hotel website where visitors ask questions and get answers without calling or writing an email. It matters because most visitors leave with a question nobody answered, about parking, pets or spa hours, and book where they got an answer faster. With chatlyn the AI answers first, from your own information, and a member of your team can take over at any point.
Live chat traditionally means staff typing replies, so it only works while someone is free. A chatbot follows a script. chatlyn’s webchat combines both: the AI answers any question from your own knowledge around the clock, and hands over to a person when the guest asks or the question needs one. chatlyn’s webchat also opens your booking engine with the guest’s dates and saves the conversation on the guest profile, so the enquiry is not lost when the tab closes.
Paste one script tag before the closing body tag of your website. Most website builders, including WordPress, Wix, Squarespace and Webflow, have a field for custom code. Colours, texts and contact buttons are then set in the widget builder.
The AI does not make bookings itself. When a guest asks about a stay, it shows a date picker and opens your own booking engine with the dates and number of guests filled in, so the booking stays direct.
The AI replies in the language the guest writes in, and the widget interface is available in 18 languages. Arabic and Hebrew are shown right-to-left automatically.
Yes. The chat shows when the AI is answering and when a member of your team joins, as the EU AI Act requires. The AI speaks with your hotel’s name and tone of voice, never as chatlyn.
No. Webchat conversations are started by the guest. To reach guests before, during or after their stay, chatlyn uses WhatsApp, and guests can switch to WhatsApp or email from the widget’s contact buttons.
The chatlyn platform is hosted in Frankfurt. Properties with stricter requirements can opt into EU-only AI processing. Conversations are saved on the guest profile, so a returning visitor is recognised instead of starting again.
Webchat is one part of chatlyn.
Hotel chatbot
The AI behind the webchat, also answering on WhatsApp, trained on your own knowledge.
ExploreWhatsApp for hotels
Where the conversation continues before, during and after the stay.
Explore
Guest messaging software
One inbox for webchat, WhatsApp, email and Booking.com, with the guest profile beside every chat.
Explore
Case study Spa Resort Geinberg
86% of webchat enquiries answered by the AI, the rest handed to the team.
Read the storyGive every website visitor an answer.
chatlyn’s webchat answers in seconds, opens your booking engine with the guest’s dates and hands your team the conversations that need a person.