The AI hotel chatbot trained on your property
One AI answers guests on WhatsApp and your website in seconds, from your own knowledge and in their language, and hands the conversation to your team whenever a person is needed.
- Your knowledge, not the internet
- WhatsApp and webchat
- Your team one click away
Best Chatbot Solution Provider Winner 2024 · Nominee 2025 and 2026 
Powered by chatlyn Used in more than 100,000 hotel rooms worldwide
An AI chatbot trained on your hotel, not the internet
Upload your house rules, menus and policies, and point the AI at the pages of your website that carry real answers. It answers only from what is there, and reads the website again on a schedule.
When an answer is weak, it lands in a review queue with a drafted fix. Approve it once and the AI knows it from then on.
Turn a simple question into a booked experience
Guests ask what to do tomorrow, where to eat tonight or whether the spa has a slot. The AI answers with your experiences and prices, and passes the request to your team to confirm.
For rooms it opens your booking engine with the guest’s dates. It never books on its own, so every booking stays yours to confirm.
The AI handles the routine, your team the moments that matter
When a request needs judgement or a guest asks for a person, the AI hands over with the whole conversation. Your team works in the same inbox as WhatsApp, email, webchat and Booking.com.
Two-way translation lets your team read every message in their language and reply in the guest’s. On email the AI never sends: a person always does.
Every guest answered in their own language
The AI replies in the language the guest writes in, in your hotel’s voice, and the website widget switches its own buttons and texts to match. Arabic and Hebrew turn right to left.
Guests are told when the AI is answering, as the EU AI Act requires, and it always speaks as your hotel, never as chatlyn.
The widget switches language with the guest
Case study IMLAUER: from 6% to 93% resolved by the AI
The IMLAUER Group runs hotels in Salzburg, Vienna and Styria. With chatlyn’s hospitality AI, trained on the group’s own knowledge, the share of guest queries the AI resolves went from 6% to 93%.
Read the IMLAUER case studyReal results, real teams.
"With chatlyn, we achieve a 95% open rate on WhatsApp. Our guest communication has never been this effective. The platform has become the central hub across our properties."
"Guests want answers immediately, and our AI now handles 85% of enquiries automatically. It's a huge help for our reception team, so we can focus on the personal touches that really matter."
"Our guest relations team now achieves response times under 5 minutes. chatlyn's routing and workflow tools let our butlers focus on creating truly personalized luxury experiences."
"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
"chatlyn has made our guest communication more efficient and personal. Fast, straightforward messaging lets us respond to our guests' needs and offer even better service."
Laura Rodríguez
Director of Rooms, The Amauris Vienna
Questions about the hotel chatbot.
A hotel chatbot answers guest questions automatically, on your website or a messaging channel. With chatlyn the AI answers on WhatsApp and your website from your own knowledge, in the guest’s language, and hands over to your team whenever a person is needed.
Only from your own knowledge: the documents you upload and the website pages you choose, which it reads again on a schedule. If something is not covered, the question goes to your team and into a review queue, where you approve the right answer once.
The AI answers on WhatsApp and on the webchat on your website. All your channels, including email and Booking.com, sit in the same inbox, and on email a person always sends the reply.
The AI does not make bookings itself. For rooms it opens your booking engine with the guest’s dates; for extras such as a table or a massage it passes the request to your team to confirm.
The AI replies in the language the guest writes in, in your hotel’s tone of voice. The website widget is available in 18 languages and shows Arabic and Hebrew right to left.
Yes. Guests are told when the AI is answering and when a member of your team joins, as the EU AI Act requires. The AI speaks with your hotel’s name and voice, never as chatlyn.
No. It takes the repetitive questions off your team, such as parking, opening hours and directions, so they have time for the guests and requests that need a person. Handover is one click away in every conversation.
Yes. The chatlyn platform is hosted in Frankfurt, and properties with stricter requirements can opt into EU-only AI processing. The AI only uses the knowledge you give it.
Most hotels are live within 2 to 4 weeks. Our onboarding team sets up the knowledge, tone of voice and booking engine connection with you, so you never start from a blank page.
The AI is one part of chatlyn.
WhatsApp for hotels
The channel where the AI answers most, with every message timed by your PMS.
Explore
Hotel live chat
The webchat on your website, with your booking engine inside the chat.
Explore
Guest messaging software
Where your team takes over: one inbox for every channel, with the guest profile beside it.
Explore
Case study IMLAUER Group
AI resolution from 6% to 93% across the group’s hotels.
Read the storyLet the AI answer the routine, your team the rest.
chatlyn’s AI answers guests on WhatsApp and your website in seconds, from your own knowledge, and hands your team the conversations that need a person.