chatlyn helps hotels drive ancillary revenue through automated WhatsApp upselling, PMS-triggered guest journeys, and AI-powered communication that reaches guests at the right moment.
Trusted by 1,000+ hotels worldwide
chatlyn connects to your PMS and triggers WhatsApp messages at the moments guests are most likely to buy: pre-arrival spa, check-in upgrades, in-stay restaurant promos, post-checkout review requests. Spa Resort Geinberg reaches 10,000+ guests a year with measurable lifts in spa, sauna, and F&B revenue.
Explore Guest JourneyEmail gets 20% open rates on a good day. WhatsApp campaigns hit 95%, and a guest reading about your spa treatment can tap once to book, with the button built right into the message. No website, no phone, no friction.
Explore WhatsApp CampaignsWhen the front desk spends 70% of their time answering "What's the WiFi?", they cannot suggest a spa treatment or upgrade. chatlyn's AI resolves 86–93% of routine queries (IMLAUER Group went from 6% to 93%), freeing staff for the high-value interactions that drive revenue.
Explore AI ChatbotMost hotel websites are digital brochures: visitors browse, compare, leave. chatlyn's webchat engages them on landing, answers instantly with AI, and hands off to your team when they are ready to book. 24/7, 100+ languages, every conversation a booking saved from an OTA.
Explore Webchat WidgetA guest asks availability on Booking.com, messages about an upgrade on WhatsApp, and emails about late checkout in the same hour. chatlyn consolidates all five channels into one view. Soneva Fushi cut quote response time from 35 minutes to under 5: the difference between a confirmed booking and one that went elsewhere.
Explore Omnichannel Inboxchatlyn doesn't just help one team. Every department that touches guest revenue benefits from better communication.
Run it yourself. The full platform with proven templates built on what works at the world's best hotels. Live in weeks, no IT needed.
Self-serve or guided. Premium templates that keep every property on-brand, with optional support from our team as you grow.
Talk to us. One platform across every property, with central visibility and consistent standards. Our team manages the rollout.
By application. A dedicated team designs and runs your guest messaging in your brand's exact voice. White-glove, bespoke, discreet.
One inbox for every channel. Respond faster, assign conversations, and never miss a guest message or upsell opportunity.
Drive ancillary revenue with targeted upsell campaigns via WhatsApp. Track performance with built-in analytics.
Promote treatments and availability to in-house guests automatically. Fill empty slots and increase bookings.
Send restaurant promotions, daily specials, and reservation reminders directly to guests via WhatsApp.
Case study Spa Resort Geinberg deployed chatlyn's automated WhatsApp upselling across their thermal spa resort. With PMS-triggered messages reaching guests at the right moment, they now promote spa, sauna, and F&B offers to over 10,000 guests per year.
Read full case study"chatlyn's automated upselling campaigns generate measurable additional revenue every month. Room upgrades, spa packages, dinner reservations: guests appreciate the personalized offers."
Email upsell campaigns fight 20% open rates. WhatsApp journeys at Spa Resort Geinberg reach 95%, because the offer arrives days before arrival, in the guest's language, with quick replies to accept. The message is triggered by the reservation in your PMS: chatlyn reads the booking, times the offer, and your team confirms the request in the conversation.
A new reservation, an approaching arrival date, a check-in: each event can start an upsell journey, from room upgrades to spa slots and dining. chatlyn reads reservation data from 13+ PMS integrations, including Oracle OPERA Cloud through OHIP, and hands every accepted offer to your staff to fulfil. The AI answers questions about the offer around the clock on WhatsApp and webchat; it does not charge guests or write to the PMS, so the front office keeps control.
Spa Resort Geinberg: 95% WhatsApp open rate and 86% of enquiries resolved without staff. Hotel Sacher: 70% more routine enquiries handled by AI, freeing the team for revenue work.
See how chatlyn can drive measurable ancillary revenue for your property.
chatlyn drives revenue through three channels: automated upselling via PMS-triggered WhatsApp messages (spa, room upgrades, F&B), WhatsApp campaigns with 95% open rates for promotions and seasonal offers, and an AI chatbot that frees your staff from repetitive questions so they can focus on high-value guest interactions. The webchat widget also converts website visitors into direct bookings, reducing OTA commissions.
Results depend on your property and current communication setup. Spa Resort Geinberg reaches 10,000+ guests per year with automated WhatsApp upselling. Soneva Fushi cut quote response time from 35 minutes to under 5, directly improving booking conversion. WhatsApp campaigns consistently achieve 95% open rates compared to 20% for email. Use our revenue calculator above for a personalised estimate.
Most hotels see measurable impact within the first month. WhatsApp campaigns deliver results from the first send. Guest journey automations activate as soon as your PMS is connected (typically 2-4 weeks for full deployment). Hotel Enzian Obertauern has chatlyn's AI handling 85% of enquiries automatically.
chatlyn integrates with 12 PMS systems including Oracle OHIP, Protel, Guestline, Mews, Apaleo, Clock, ASA, Casablanca, Sihot, FO Cloud/Sitec, IbelsaRooms, and WinHotel. PMS data flows one-way (PMS to chatlyn) so there is zero risk to your existing systems.
The software reads reservation events from the PMS: a new booking, an approaching arrival date, a check-in. Each event can trigger an offer by message, timed to the stay and personalised with the reservation data. Data flows one way, from the PMS to chatlyn, and your team fulfils every accepted offer in the PMS as usual.
Yes. chatlyn connects to Oracle OPERA Cloud through OHIP with realtime events, so offers trigger the moment a reservation is created or an arrival approaches. See the Oracle OPERA Cloud integration for the details.
No. The AI answers questions about the offer on WhatsApp and webchat and collects the guest's request; your staff confirm, fulfil and charge it through your own systems. chatlyn does not take payments and does not write to the PMS.
Room upgrades, spa treatments, dining reservations, airport transfers, early check-in and late check-out. The strongest window is pre-arrival, when the guest is planning the stay and answers within minutes.
chatlyn supports WhatsApp (Business API), email, webchat, Instagram, Booking.com, Meta Messenger, Telegram, and Google Business Messages. WhatsApp is the strongest upsell channel due to its 95% open rate. Automated guest journeys can trigger messages on WhatsApp and email simultaneously.
No. chatlyn empowers your team, not replaces them. The AI handles repetitive questions (WiFi, parking, breakfast times) so your staff can focus on the personal interactions that create memorable experiences and drive upsell revenue. Hotels like The St. Regis Le Morne use chatlyn without any AI responses at all, purely as a routing and workflow tool for their butler team.
